Refund & Cancellation Policy

সংক্ষেপে

কোর্স কেনার ৭ দিনের মধ্যে অনুরোধ করলে সম্পূর্ণ টাকা ফেরত দেওয়া হবে। টাকা ফেরত হলে কোর্সের অ্যাক্সেস বন্ধ হয়ে যাবে। ভুল করে দু'বার পেমেন্ট হলে বা টাকা কেটে কোর্স চালু না হলে সবসময় টাকা ফেরত দেওয়া হবে।

1. 7-day refund

• You can request a full refund within 7 days of purchasing a course, for any reason.
• When the refund is processed, access to that course ends on both the website and the app.
• After 7 days, purchases are not refundable, except in the cases in section 2.

2. Always refunded

• Duplicate payments for the same course on the same account.
• A payment that was debited but did not unlock the course within 24 hours (and we cannot unlock it).

3. How to request a refund

• Website (Razorpay) purchases: email studykoro26@gmail.com from your StudyKoro Google email address with the subject "Refund request" and the course name (and the Razorpay payment ID from your receipt email, if you have it).
• App (Google Play) purchases: request a refund through Google Play (play.google.com → Order history), or email us within 7 days and we will refund it through Google Play.

4. Processing time

Approved refunds are initiated within 3 working days. The money is returned to the original payment method (UPI, card, bank account or Google Play balance); depending on your bank this usually takes 5–7 working days after we initiate it.

5. Cancellation

A course is a one-time purchase, not a subscription, so there is nothing to cancel and you are never charged again automatically. You can stop using StudyKoro at any time, and you can delete your account.